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Sona
The AI front desk for med spas

Never miss another booking.

Sona answers every call in under two seconds, quotes your treatments, and books the consult into your calendar.

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Line readySona live demo

Lumière Aesthetics

Front desk, answered by Sona

Try asking what a HydraFacial costs.

Real call, in your browser. Uses your microphone.

Answer time
Under 2s
Coverage
24/7, after-hours
Outcome
Booked to your calendar
Voice
Genuinely human

Every missed call is a competitor’s booking.

Your ads and reels do their job. The phone rings, the DMs fill up. Then the front desk is with a client, it is 9pm, or the line is engaged, and the enquiry slips to the clinic that answers first.

In a category where the next clinic is one tap away, a slow reply is a lost high-ticket client.

An aesthetician working on a client mid-treatment, both hands occupied
She is 20 minutes into a treatment. The phone is on its fourth ring.
27%

of calls to a busy front desk go unanswered

mid-treatment, after hours, or stuck on hold

35%

of enquiries arrive after you have closed

evenings and weekends, when no one is at the desk

78%

of clients book with whoever replies first

speed to lead quietly decides who wins the consult

$2,400

average value of one recovered client

so a single saved consult pays for Sona

Illustrative figures. Your clinic’s numbers vary, which is why the first 30 days measure yours, so you decide on evidence rather than promises.

Live in days, not quarters.

No platform to migrate to and no front-desk retraining. Three steps from first call to booked consults.

  1. 01

    We clone your front desk

    Send your treatments, prices, hours and FAQs, or we pull them from your site. We build Sona to sound like your brand and your clinic.

    Takes a few days
  2. 02

    Sona answers every call

    Forward your number or take a fresh one. Sona greets callers, answers treatment and price questions, handles objections, and books the consult into your calendar.

    No app for your team to learn
  3. 03

    You watch the consults arrive

    Every call is logged, summarised, and followed up by text if you want it. You get a weekly report of enquiries answered and consultations booked.

    Evidence, not vibes
What it handles

A front desk that does everything but take a lunch break.

One assistant covers the whole front-of-house job: accurately, on brand, and around the clock.

Answers treatment and price questions

Laser, HydraFacial, Botox, fillers, PRP, body contouring. Sona knows your menu, quotes accurate starting prices, then steers toward a consult.

Caller

How much is laser hair removal?

Sona

Packages start from $149 a session. Want me to book a quick complimentary consult to map out your plan?

Books straight into your calendar

Captures name and number, offers real open slots, and writes the consultation into Google Calendar, Cal.com, or your booking system.

Covers after-hours and overflow

Evenings, weekends, holidays, and every call your team cannot reach mid-treatment. The line is never busy and never closed.

Reminders and follow-ups

Automatic text reminders and gentle re-books cut no-shows and revive cold enquiries.

Summaries and weekly reports

Every call logged and summarised, with a weekly tally of enquiries answered and consults booked.

Calendar, PMS and CRM sync

Plugs into the tools you already run, so bookings and contacts land where your team works.

Never gives medical advice

Sona is built for a clinical setting. It never diagnoses and never promises results. Any medical question is warmly routed to your specialist, and it only ever handles enquiry and booking details, never medical records.

One recovered consult covers the month.

Drag the sliders to your clinic’s reality. Even modest assumptions make the retainer a rounding error.

20

$1,200

15%

Revenue left on the table

$15,588/ month

About $187,056 a year, or 13 recovered clients every month.

Sona’s retainer is a fraction of this, and it pays for itself the first time it saves a single consultation.

Conservative by design: it assumes Sona answers only the calls you miss today, and that a fraction of those convert. Your pilot measures the real number.

Pricing

Prove it first. Pay when it works.

One setup fee, live within days, backed by a written 30-day money-back guarantee. If Sona does not answer your calls and book real consults in the first 30 days, the setup fee comes back.

Founding offer, three clinics. Setup includes your first 30 days live, a locked monthly rate, and month two free in exchange for a case study. Numbers not there? Setup fee back.

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Starter

Single clinic

$299/ month

$499 setup

  • 24/7 AI call answering
  • Treatment and price answers
  • Books into your calendar
  • Appointment reminders
  • Weekly performance email
Most clinics start here

Growth

Busy or premium clinic

$599/ month

$899 setup

  • Everything in Starter
  • After-hours and overflow cover
  • No-show reminders and re-books
  • Lead follow-ups by text
  • Call summaries and monthly report
  • Calendar, PMS and CRM sync

Multi-branch

Chains and groups

Custom

Custom build

  • One build across all locations
  • Central dashboard and reporting
  • Priority support
  • Quarterly optimisation
  • Volume pricing per branch

Billed monthly, cancel anytime. The setup fee is covered by a 30-day money-back guarantee.

No recycled testimonials. Sona is onboarding its first three US clinics, and their numbers go on this page next.

Setup fee, guaranteed
If Sona does not answer your calls and book real consults in the first 30 days, the setup fee comes back. In writing.
Founding rate, locked
Founding clinics lock the launch monthly rate for 12 months. It will not be offered again after this cohort.
Month two free
In exchange for an honest case study with your real numbers, your second month is on us.

The things owners ask first.

Still unsure? Talk to the agent. It answers most of these itself.

It uses a natural neural voice, handles interruptions, and answers real questions in full sentences rather than reading a phone tree. The fastest way to judge is the live demo at the top of this page: talk to it the way a client would.

Sona only handles enquiry and booking details: name, number, treatment interest, preferred time. It never touches medical records and never gives medical advice, and clinical questions are routed to your team. For US clinics we can sign a simple agreement or BAA on request.

Yes. It books into Google Calendar and Cal.com out of the box, and connects to most popular salon and clinic PMS and CRM tools. If it has an API, we can wire it up during setup.

It gracefully takes a message, offers a callback, or transfers to your team, and logs the call with a summary, so an unusual question never becomes a lost lead.

Usually a few days. Once we have your treatments, prices, hours and a couple of FAQs, we build and tune Sona to your brand and point your number at it.

Founding clinics pay a one-time $499 setup that includes the first 30 days live, then $299 a month. The setup fee carries a written 30-day money-back guarantee. One recovered consultation typically covers the whole month.

Hear it answer as your clinic.

Talk to the agent now, or book a 15-minute call and we will build a demo on your real treatments. Live within days, backed by a 30-day money-back guarantee.

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